Maximising ROI with the Customer Lifecycle Marketing Approach
When companies fully adopt the customer lifecycle marketing approach they are able to create targeted marketing messages for each and every stage of a customer's lifecycle. The customer will have differing motivations, focusses, pain points, and goals at each stage throughout the journey. Let’s take a simplified example of a digital marketing agency who wishes to target small-medium sized B2B SaaS companies who are looking to increase their sales and revenue: Stage 1 - Awareness The digital marketing agency in question is targeting channels (paid, or otherwise), to place their brand and their services in full view of their ideal customer (in this case, B2B SaaS companies). Step 2 - Acquisition Now that ideal prospects are aware of the service provider in question, the next stage is to acquire them via efforts such as lead generation and direct email marketing. The customer lifecycle marketing approach means making the purchase straightforward through continual engagement....